Privacy Policy

Effective Date: December 1, 2025

Lonedog.com.au (the "Site") is operated by Lonedog PTY LTD ("we," "us," or "our").

We are committed to protecting your privacy and personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, disclose, and protect your information.

1. Collection of Personal Information

We collect information necessary to provide and manage our fitness, training, and nutrition coaching services. The types of personal information we may collect include:

  • Identity & Contact Data: Name, email address, telephone number, and residential address.

  • Health and Fitness Data (Sensitive Information): Information regarding your physical health, medical history, injuries, fitness goals, current exercise levels, and nutrition intake/history. This is collected via health assessment forms, consultation notes, and progress tracking.

  • Financial Data: Payment details processed through third-party platforms (e.g., systeme.io, payment processors). We do not store full credit card details.

  • Usage Data: Information about how you use our website (e.g., IP address, browser type) collected via cookies and analytics.

2. Management of Sensitive Information (Health and Fitness Data)

Health and Fitness Data is classified as sensitive information under the APPs. We collect this data primarily to assess your suitability for training, customize programs, and monitor your safety and progress.

  • This information will only be collected with your express consent.

  • It will only be used for the direct purpose of providing you with our coaching services or as required by law.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To design, deliver, and manage your personal training, group training, and nutrition coaching programs.

  • To conduct necessary health and fitness assessments prior to commencing training.

  • To communicate with you regarding scheduling, billing, and progress updates.

  • To process payments for services rendered.

  • To comply with safety and professional liability requirements.

  • To improve our services and marketing efforts (with your consent).

4. Disclosure and Third Parties

We will only disclose your personal information in limited circumstances, including:

  • To other Lonedog Coaches/Personnel: To those team members directly involved in delivering your services.

  • To service providers: To third-party platforms that manage scheduling, payment processing, website hosting (systeme.io), and communication.

  • Where required by law: If legally required or authorised by a court, insurer, or regulatory body.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure, including secure digital storage and password protection for sensitive fitness and health notes.

6. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated. Please contact us using the details below to make such a request.

7. Contact Information

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Terms and Conditions

Effective Date: December 1, 2025

1. Acceptance of Terms

By accessing and using Lonedog.com.au (the "Site") and/or purchasing or participating in any Personal Training, Group Training, Kettlebell Training, or Nutrition Coaching services ("Services") provided by Lonedog PTY LTD ("we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms").

2. Fitness and Health Disclaimer (Crucial Section)

  • Assumption of Risk: You acknowledge that participation in physical training, especially strength and endurance activities like Kettlebell Training, involves inherent risks, including the risk of injury. You voluntarily assume all risks related to participation in the Services.

  • Medical Clearance: You must inform your Lonedog Coach of all pre-existing medical conditions, injuries, and health concerns. We strongly recommend that you consult with a physician or other healthcare provider before beginning any training or nutrition program.

  • Nutrition Coaching: Our nutrition advice is not a substitute for advice from a qualified medical doctor or dietitian. We provide guidance and education; we do not diagnose or treat medical conditions. You should always consult your medical professional regarding dietary changes.

3. Client Obligations

  • You agree to accurately disclose all relevant health and fitness information requested by your Coach.

  • You agree to immediately inform your Coach if you experience any pain, discomfort, or injury during a session.

  • You agree to comply with all safety instructions and warnings provided by Lonedog staff.

4. Financial Terms, Cancellations, and Refunds

  • Fees: All fees for personal training packages, group sessions, and coaching services are clearly displayed and must be paid in advance or as agreed upon in a separate Service Agreement.

  • Cancellations: For Personal Training, cancellations must be made with [e.g., 24 hours] notice. Failure to provide adequate notice will result in the forfeiture of the session fee.

  • Refunds: All sales of training packages and coaching services are generally final. Refunds or credits will be considered solely at Lonedog's discretion where required by the Australian Consumer Law (ACL).

5. Training Environment

You agree to respect the gym environment and Lonedog staff. We reserve the right to refuse service or terminate a training agreement for inappropriate behavior, non-compliance with safety rules, or breach of these Terms.

6. Intellectual Property

All content on the Site, including text, graphics, logos, and digital downloads, is the property of Lonedog PTY LTD or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, modify, or distribute any content without our prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Lonedog PTY LTD and its practitioners are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Site or services, except where prohibited by Australian Consumer Law. Our liability for any breach of a condition or warranty implied by law is limited to supplying the services again or paying the cost of having the services supplied again.

8. Governing Law

These Terms are governed by the laws of the State of New South Wales (NSW) and the Commonwealth of Australia.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site and services constitutes your acceptance of the revised Terms.

NEWSLETTER